WEBVTT

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Let's go,

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let's do it,

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let's work with the client.

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In big corporations,

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I had to learn patience.

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When you work in a small company,

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you need to bring money to assure the paycheck for every employee.

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If you're eager to learn,

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more and more tech companies are hiring non-tech profiles for management jobs,

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project management,

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customer success,

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even technical account management.

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After a few years,

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when you start to really learn the technical aspects,

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you can move to tech.

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And I remember a big deal,

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it was

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20 million dollar deals.

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that was assigned to me and we knew nothing about it.

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How come we don't know?

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It's a big contract,

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it's a big client.

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Do not listen too much to the noise around you.

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Go beyond.

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Try to see what's happening with the client.

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Just do not rely on some reports you have read about the client.

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Learn the processes,

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learn how the company is working.

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But just bear in mind that I'm not a tech guy.

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I don't have a background in tech.

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And then what I see is that they are also very interested in the commercial document.

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from SaaS to CyberSec and then to API management.

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Our special guest has been in Romania since more than 12 years.

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He had experience in major tech companies and now he will share his insight with us.

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We are very happy to welcome Pierre de Bozy.

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Hi Pierre,

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thank you for being with us for this new episode of

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La Franche Tech On Air

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Romanian Touch,

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a new podcast we will record today.

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We are very happy to have you with us.

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And first of all,

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can you please introduce yourself to what...

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Why are you in Romania?

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Who are you?

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What are you doing?

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Thanks,

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Grégoire and the team for having me here.

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So

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I'm Pierre,

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I'm 35 years old and I just,

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well,

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I came first time in Romania in 2012.

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That's a lot of time.

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I worked in mainly some SMEs and startups and then I moved to big tech.

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And I describe myself as a polyglot,

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a marathon runner and a very curious guy.

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And what made you choose to come to Romania as a first site?

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This is thanks to a great program called the Voluntaria Internacional en Entreprise.

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So it's like an international volunteership program ruled by business force.

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And that really made me come to Romania thanks to a good contract,

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good conditions.

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And actually,

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a lot of young people coming to Romania are coming through this contract.

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Okay,

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good.

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So now we know...

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how you arrived here,

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how you landed in Bucharest.

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Yep.

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And can you tell us more about your connection to the tech environment or the tech industry?

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Yeah,

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so

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I'm not a tech guy at all.

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You know,

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I'm like Grégoire says sometimes,

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he's French,

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but not tech.

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I'm kind of the same profile.

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And I came to tech,

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in fact,

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during COVID,

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I was working for a listed French company working in engineering.

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I was manager of project by that time,

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and we were struggling with the automotive market,

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obviously,

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during COVID.

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And I started to think what we could do to expand our sales actions.

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And with the team,

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we came to the conclusion to make some phone calls to the IT ecosystems.

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Even if we already had an IT department doing that,

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I was thinking that we should also put an effort there.

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And I found a client.

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I found my first client after a few weeks,

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a month.

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an American company with an office in Romania.

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And when I looked at the negotiation and the offer we were making,

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the figures were much bigger than in automotive.

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So it made me think a bit that it's a profitable market,

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available despite COVID.

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And then a first contact came with a big tech company in Romania,

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Oracle.

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I can name them.

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I think they really helped me to get into tech.

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And this is how I learned to ascend your position in customer success,

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taking care of tech clients.

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So that was amazing.

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Okay.

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So basically,

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at the start,

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you don't have a background in tech,

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but you saw an opportunity to put a step in.

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Correct.

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And then you improved your knowledges.

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Correct.

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So you learned.

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Correct.

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Until you became an expert and you know about what you're talking about.

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Correct.

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Correct.

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This is also a big advantage of working with corporations.

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They have this huge.

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machine of trainings and certifications.

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I didn't know about what is the SaaS industry,

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software as a service,

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infrastructure as a service,

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yes,

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or platform as a service,

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or many acronyms in the industry I have little knowledge about.

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And they taught me a lot of things,

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giving me also the opportunity to work with amazing clients,

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big pharma,

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big banks,

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famous football club in Spain.

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And those clients also,

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they teach you a lot.

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So you need to be really open to risk,

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eager to learn,

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but Big Corps really help you to do that.

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Okay,

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so the Big Corps help you to develop your skills?

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Yep.

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But did you also in your career had a chance or a way to work in medium-sized companies or in smaller companies?

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Yeah,

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actually at the beginning of my career I worked for SMEs and through the VEA program.

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And

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I did that for mainly seven,

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eight years.

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It really gives you the sense of accountability and ownership of your tasks.

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When you work in a small company,

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you need to bring money to,

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you know,

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to then assure the paycheck for every employee.

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So this is really,

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it has been for me a very,

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very big step to make you realize how important it is also to execute and not only plan.

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Which sometimes in big corps,

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they plan a lot and they little execute.

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That's a very funny topic too.

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So what you are saying is when you're in an SME,

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you are...

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You are taking more risks.

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Correct.

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Because the company is on the way to grow and you have more challenges.

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And when you're in a big corporation,

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you will learn more on specific topics and manage bigger projects.

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Correct.

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Because the leverage is bigger than in an SME.

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That's true.

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That's really true.

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And I think the main challenge is to be conscious of what is your current comfort zone in big tech or in big corporations.

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Companies are making billions or hundreds of millions,

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and it's true that you can have the feeling that your actions do not count that much.

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Which,

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in fact,

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it's not true,

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because at the end of the day,

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your client is satisfied or not.

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He will renew the contract or not.

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It depends also on your work.

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But the fact that when you send an email and you have in CC

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15 stakeholders,

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it can dissolve the accountability,

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you see.

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And in SME.

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You are the only one to call the client,

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you are the only one to take the project,

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you are the only one to build the project,

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or you have like maybe two or three people on that project.

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So it really concentrates the sense of responsibility in SMEs.

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So that's a big change between both models.

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So you are more challenged in an SME,

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but you are also challenged in a bigger corporation.

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What kind of challenges can you face?

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I think in big corporations,

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I had to learn patience.

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Because in SME,

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if you want to grab a new client,

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you just pick the phone,

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you attack the market,

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you do your own speech,

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you do your own presentation,

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you do your own PowerPoint,

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you name it.

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Well,

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in big tech,

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if you want to make a presentation for a big client,

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you don't just go like that.

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You need to work with marketing,

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you need to work with product management,

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sometimes R&D.

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You really need a lot of approvals,

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alignments,

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meetings and meetings and...

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and approvals from lots of hierarchical levels,

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and you really need to have that patience.

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The second,

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I think,

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is also that you act slower,

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I think,

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in big tech.

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And also,

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you also need to,

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I think,

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be a bit more political.

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You need to have a more structured approach.

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And also,

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I would say in a nutshell,

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see the big picture and make what you want to do very clear to the top management.

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Because at the end of the day,

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if you don't have the approval from them,

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that will be difficult to move things.

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And it has to be very clear for the people who decide.

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Exactly.

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If the project is finished,

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you cannot take the best decision for the company.

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Exactly.

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So there is this chain of...

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let's say accountability and management that you need to be aware of when you work in a big company versus the immediate action you can take in an SME by you know calling prospects doing your own thing so so it means you have more freedom when you work in a SME compared to a corporate yeah

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yes but by the time I also learned to let's say play a bit with the rules in big techs for example you can use this fact that

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Sometimes the accountability is so dissolved that you can be the only one to take ownership of actions.

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And I remember a big deal,

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a

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$20 million deal that was assigned to me,

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and we knew nothing about it.

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When I asked,

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when it was assigned to me,

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I asked just,

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OK,

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what are we doing with this client?

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What was the last step?

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What's ongoing?

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And what's the next step?

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Simple.

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And the answer I've got was like,

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we don't know.

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And I was like,

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how come we don't know?

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It's a big deal.

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It's a big contract,

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it's a big client.

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So you see,

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sometimes the lack of accountability and this responsibility,

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which is kind of dissolved everywhere in the company,

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can also...

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help you if you are eager to take risks and ready to take actions.

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So I contacted the CEO of the company and I asked him directly,

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guys,

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what are you doing with our product?

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We have a big contract here.

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What's happening?

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I would like to help you.

273
00:10:16.813 --> 00:10:17.613
Do you have challenges?

274
00:10:18.613 --> 00:10:20.834
And he ended up with a very good commercial success.

275
00:10:20.934 --> 00:10:22.454
But yeah,

276
00:10:22.474 --> 00:10:22.795
you see,

277
00:10:23.575 --> 00:10:23.775
it's...

278
00:10:25.175 --> 00:10:26.936
So you can take freedom in big tech,

279
00:10:27.116 --> 00:10:27.556
it means.

280
00:10:27.816 --> 00:10:31.457
You have also to to provocate your chance.

281
00:10:33.378 --> 00:10:33.518
Yeah,

282
00:10:33.719 --> 00:10:38.363
you need to take risks sometimes and do not listen too much to the noise around you.

283
00:10:40.224 --> 00:10:42.106
So is this a recommendation,

284
00:10:42.146 --> 00:10:46.990
an advice you would give to a young person who wants to join a big tech?

285
00:10:47.490 --> 00:10:47.890
Definitely,

286
00:10:48.231 --> 00:10:48.631
definitely.

287
00:10:48.671 --> 00:10:51.233
I think there are different steps.

288
00:10:51.273 --> 00:10:54.836
I think the first step is to really master how the company works,

289
00:10:54.996 --> 00:10:57.879
because you need to play by the rules at the beginning.

290
00:10:57.919 --> 00:10:58.780
You have no choice.

291
00:10:59.160 --> 00:11:00.261
So you really need to commit.

292
00:11:00.949 --> 00:11:01.649
to learn the product,

293
00:11:01.989 --> 00:11:02.810
to learn the processes,

294
00:11:03.250 --> 00:11:08.691
to learn your market or the business plan you are assigned to.

295
00:11:09.491 --> 00:11:09.791
Then,

296
00:11:10.092 --> 00:11:11.272
when you really master that,

297
00:11:11.912 --> 00:11:17.714
see the area where you can push yourself to also push the company to have better results.

298
00:11:18.354 --> 00:11:20.054
If you just stick to the process,

299
00:11:21.235 --> 00:11:23.115
I hear very often in big corporations,

300
00:11:23.275 --> 00:11:24.976
I didn't get a promotion for five years.

301
00:11:25.896 --> 00:11:26.076
Yeah,

302
00:11:26.216 --> 00:11:29.097
but maybe because you just stick to the plan and stick to the process.

303
00:11:30.337 --> 00:11:30.998
Go beyond.

304
00:11:31.298 --> 00:11:32.979
Try to see what's happening with the client.

305
00:11:33.079 --> 00:11:36.922
Just do not rely on some reports you have read about the client.

306
00:11:37.442 --> 00:11:38.063
Talk to him.

307
00:11:38.523 --> 00:11:39.103
Take risks.

308
00:11:39.444 --> 00:11:40.564
Do a top-down approach.

309
00:11:40.765 --> 00:11:41.665
Talk to their COO,

310
00:11:42.105 --> 00:11:42.446
CIO,

311
00:11:42.586 --> 00:11:42.926
CFO,

312
00:11:43.026 --> 00:11:43.386
CHO.

313
00:11:43.506 --> 00:11:45.788
Talk to the C-suite and see what's going to happen.

314
00:11:46.348 --> 00:11:47.109
Make an impact.

315
00:11:47.609 --> 00:11:48.910
If you just follow the flow,

316
00:11:49.751 --> 00:11:53.954
you might discover after a few years that you maybe missed a chance.

317
00:11:54.614 --> 00:11:54.814
Yes,

318
00:11:54.855 --> 00:11:57.356
and the tech is evolving every day,

319
00:11:57.656 --> 00:11:58.197
every second.

320
00:11:58.997 --> 00:12:02.498
So you need to keep updated on each topic.

321
00:12:03.499 --> 00:12:08.481
How do you manage to be sure that you know the latest information,

322
00:12:08.481 --> 00:12:09.321
the latest news?

323
00:12:10.042 --> 00:12:12.263
How are you getting this information?

324
00:12:12.263 --> 00:12:14.784
Do you have some training inside the companies about it?

325
00:12:14.864 --> 00:12:16.484
Do you learn on your own?

326
00:12:17.745 --> 00:12:18.985
Corporations are very good at that,

327
00:12:19.506 --> 00:12:21.226
especially the enterprise department.

328
00:12:21.226 --> 00:12:24.528
The enterprise department are departments where the big deals are managed.

329
00:12:25.128 --> 00:12:27.569
And they teach you.

330
00:12:29.098 --> 00:12:29.778
how to draw,

331
00:12:32.859 --> 00:12:33.800
inference mapping.

332
00:12:34.620 --> 00:12:35.160
So basically,

333
00:12:35.220 --> 00:12:37.281
you know at your clients who does what,

334
00:12:37.601 --> 00:12:38.842
what is his background,

335
00:12:39.282 --> 00:12:40.303
where do they come from.

336
00:12:40.683 --> 00:12:41.863
So you really understand,

337
00:12:41.863 --> 00:12:46.546
you have an in-depth understanding of what's happening for the internal environment of your client.

338
00:12:46.646 --> 00:12:48.627
Those methodologies are amazing.

339
00:12:48.627 --> 00:12:48.847
I mean,

340
00:12:48.867 --> 00:12:50.447
if you get the chance to learn that,

341
00:12:50.808 --> 00:12:53.609
it's really changing your approach of account management.

342
00:12:53.993 --> 00:12:55.854
So this is for the internal,

343
00:12:55.914 --> 00:12:56.215
let's say,

344
00:12:56.295 --> 00:12:57.956
knowledge of the project.

345
00:12:57.976 --> 00:12:59.797
And then you have also the external environment.

346
00:13:00.337 --> 00:13:02.059
And here you need to do your homework.

347
00:13:02.519 --> 00:13:04.420
Nobody is going to do that for you.

348
00:13:05.041 --> 00:13:05.301
I had,

349
00:13:06.021 --> 00:13:06.282
let's say,

350
00:13:06.262 --> 00:13:06.802
the chance,

351
00:13:06.842 --> 00:13:07.182
I don't know,

352
00:13:07.422 --> 00:13:09.484
to work or so on a very challenging environment,

353
00:13:09.544 --> 00:13:11.185
working with a Ukrainian client,

354
00:13:11.265 --> 00:13:12.906
with Russian stakeholders.

355
00:13:13.867 --> 00:13:18.891
You really need to be on point of what's happening in the world to have the right approach,

356
00:13:19.051 --> 00:13:19.971
the right tone,

357
00:13:20.312 --> 00:13:21.232
the right worlds,

358
00:13:21.612 --> 00:13:21.873
you know,

359
00:13:21.913 --> 00:13:22.293
because...

360
00:13:22.533 --> 00:13:22.773
Again,

361
00:13:23.433 --> 00:13:26.414
when you talk about big Ds and transformation projects,

362
00:13:27.474 --> 00:13:32.896
you really need to be aware of all those aspects.

363
00:13:33.096 --> 00:13:36.977
So internal project knowledge into the company,

364
00:13:37.057 --> 00:13:37.217
yeah,

365
00:13:37.297 --> 00:13:38.958
methodologies like inference mapping,

366
00:13:40.158 --> 00:13:40.898
product knowledge,

367
00:13:42.098 --> 00:13:44.819
those are taught in most corporations,

368
00:13:45.259 --> 00:13:47.180
but they are not mandatory trainings.

369
00:13:48.120 --> 00:13:50.301
So I go back again to follow the process,

370
00:13:50.341 --> 00:13:50.901
follow the flow.

371
00:13:51.801 --> 00:14:07.928
they are not mandatory trainings you had to apply i had to apply to those trainings actually now i remember so it was a proactive approach exactly exactly and we weren't that much i think we were 15 20 persons to take that course so yeah yeah yeah so it's

372
00:14:07.948 --> 00:14:19.873
very important so to be to be internally prepared and externally with with the good knowledge of the environment and the language your client speaks if possible yeah okay the foreign language you mean

373
00:14:20.317 --> 00:14:20.557
Yeah.

374
00:14:20.597 --> 00:14:21.458
Or technical language?

375
00:14:22.318 --> 00:14:22.558
Both,

376
00:14:22.638 --> 00:14:22.999
actually.

377
00:14:23.119 --> 00:14:26.020
But when I used to work also with a project in Argentina,

378
00:14:26.500 --> 00:14:30.923
I used my Spanish skills to manage at least the introduction of the meeting,

379
00:14:31.683 --> 00:14:32.844
taking notes in Spanish.

380
00:14:32.884 --> 00:14:34.125
It's also a very big aspect.

381
00:14:34.525 --> 00:14:37.987
Same for a stakeholder who was from Lithuania.

382
00:14:38.147 --> 00:14:39.267
I know a bit of Lithuanian.

383
00:14:39.808 --> 00:14:41.669
I started my email to say hello in Lithuanian.

384
00:14:42.329 --> 00:14:43.610
Those are small things.

385
00:14:44.350 --> 00:14:44.970
Preparation,

386
00:14:45.090 --> 00:14:45.531
as you said,

387
00:14:45.571 --> 00:14:48.212
that small preparation that can help you for,

388
00:14:48.212 --> 00:14:48.912
yeah.

389
00:14:48.912 --> 00:14:49.053
Yeah.

390
00:14:49.473 --> 00:14:49.593
The...

391
00:14:49.993 --> 00:14:51.535
the entire duration of the project.

392
00:14:53.958 --> 00:14:57.822
So you started your career like eight years ago in the tech industry?

393
00:14:58.083 --> 00:14:58.263
Yeah,

394
00:14:58.263 --> 00:14:58.483
roughly,

395
00:14:58.523 --> 00:14:58.884
yeah.

396
00:14:59.504 --> 00:14:59.785
What?

397
00:15:00.537 --> 00:15:04.560
What shocked you the most in the evolution of tech in your career?

398
00:15:05.301 --> 00:15:14.528
The first thing that shocked me when I first moved to a tech job was the amount of information you can get in the corporation.

399
00:15:14.869 --> 00:15:15.369
You mean data?

400
00:15:16.690 --> 00:15:20.273
That data and also the amount of processes of people,

401
00:15:20.273 --> 00:15:21.274
of departments.

402
00:15:23.676 --> 00:15:25.657
You have companies working on CX,

403
00:15:25.897 --> 00:15:26.278
ERP,

404
00:15:26.718 --> 00:15:27.158
HCM,

405
00:15:27.218 --> 00:15:27.899
different products,

406
00:15:29.240 --> 00:15:30.121
cloud technology.

407
00:15:31.586 --> 00:15:31.966
SaaS,

408
00:15:32.106 --> 00:15:32.626
on-prem,

409
00:15:33.227 --> 00:15:37.129
there are so many different components.

410
00:15:39.111 --> 00:15:41.312
I remember my first three months in a big tech,

411
00:15:41.813 --> 00:15:44.274
I was like learning a new language.

412
00:15:44.755 --> 00:15:46.236
It's like learning a new language.

413
00:15:46.296 --> 00:15:48.537
It's like you feel like you are back to school,

414
00:15:48.897 --> 00:15:49.818
you are six years old,

415
00:15:50.218 --> 00:15:52.780
and you start to learn how to read and how to write.

416
00:15:53.280 --> 00:15:54.781
That's exactly the same in tech for me.

417
00:15:55.262 --> 00:15:59.084
And it was no fear to arrive in such an environment?

418
00:16:00.185 --> 00:16:00.425
Yeah,

419
00:16:00.525 --> 00:16:00.765
I mean,

420
00:16:01.245 --> 00:16:03.626
the fear I had at the beginning was the relationship with the client,

421
00:16:03.646 --> 00:16:05.206
because in a senior position,

422
00:16:05.306 --> 00:16:06.287
you really need to,

423
00:16:06.367 --> 00:16:06.627
you know,

424
00:16:06.607 --> 00:16:07.587
to bring assurance,

425
00:16:08.307 --> 00:16:09.768
to show that you know what you are doing,

426
00:16:09.848 --> 00:16:10.848
to show how to plan,

427
00:16:11.168 --> 00:16:13.008
how to have a strategic approach with your clients.

428
00:16:13.028 --> 00:16:14.829
So you really need,

429
00:16:15.029 --> 00:16:18.810
and I also go back to what I've told you before regarding the processes.

430
00:16:18.990 --> 00:16:19.390
First step,

431
00:16:19.630 --> 00:16:20.450
learn the processes,

432
00:16:21.191 --> 00:16:22.551
learn how the company is working.

433
00:16:23.431 --> 00:16:24.432
That's fundamental.

434
00:16:25.172 --> 00:16:26.072
And it's a lot of work.

435
00:16:26.412 --> 00:16:27.312
It's a lot of work,

436
00:16:27.332 --> 00:16:28.353
a lot of long hours,

437
00:16:28.733 --> 00:16:29.553
a lot of long hours.

438
00:16:29.713 --> 00:16:29.833
Yeah.

439
00:16:30.033 --> 00:16:30.253
Okay,

440
00:16:30.293 --> 00:16:37.855
so one of the advice is to give to someone who wants to join the tech industry is to don't be afraid if you don't understand anything.

441
00:16:38.575 --> 00:16:38.956
Exactly,

442
00:16:39.096 --> 00:16:39.496
exactly.

443
00:16:40.076 --> 00:16:41.356
I have a finance background,

444
00:16:41.416 --> 00:16:43.097
so I'm good with figures.

445
00:16:43.537 --> 00:16:43.717
But

446
00:16:44.777 --> 00:16:46.378
I didn't have a tech background.

447
00:16:46.398 --> 00:16:50.239
But if you're eager to learn,

448
00:16:51.679 --> 00:16:56.780
more and more tech companies are hiring non-tech profiles for management jobs,

449
00:16:56.820 --> 00:16:57.601
project management,

450
00:16:57.641 --> 00:16:58.521
customer success.

451
00:17:00.350 --> 00:17:01.711
Even technical account management,

452
00:17:01.751 --> 00:17:02.532
after a few years,

453
00:17:02.652 --> 00:17:05.074
when you start to really learn the technical aspects,

454
00:17:05.074 --> 00:17:05.895
you can move to tech,

455
00:17:06.535 --> 00:17:07.976
pure tech positions,

456
00:17:08.076 --> 00:17:10.058
even if you do not have a tech background in Romania.

457
00:17:10.398 --> 00:17:12.460
There are a lot of profiles like that.

458
00:17:13.621 --> 00:17:20.667
What someone who does not come from a tech management position can bring more compared to someone who comes from tech?

459
00:17:20.847 --> 00:17:21.808
Why to make this choice?

460
00:17:22.108 --> 00:17:22.608
That's a very,

461
00:17:22.668 --> 00:17:23.309
very good question.

462
00:17:24.422 --> 00:17:24.902
And actually,

463
00:17:25.042 --> 00:17:31.968
I also asked that myself in my career when I got sometimes messages from LinkedIn from these presidents or leaders of tech company.

464
00:17:32.008 --> 00:17:32.648
And they asked me,

465
00:17:33.109 --> 00:17:38.553
would you like to drive our customer success department or would you be interested to be a director of project management?

466
00:17:39.074 --> 00:17:40.955
And the first thing I always answer is that,

467
00:17:41.035 --> 00:17:41.316
guys,

468
00:17:41.416 --> 00:17:42.537
I would be happy to discuss.

469
00:17:43.277 --> 00:17:45.199
But just bear in mind that I'm not a tech guy.

470
00:17:45.239 --> 00:17:46.360
I don't have a background in tech.

471
00:17:46.480 --> 00:17:50.964
And then what I see is that they are also very interested in the commercial acumen.

472
00:17:51.744 --> 00:17:52.505
So the sales.

473
00:17:52.765 --> 00:17:55.086
part of your skills,

474
00:17:55.226 --> 00:17:57.186
the way you discover the client,

475
00:17:57.386 --> 00:18:02.308
medic methodology or discovery methodologies,

476
00:18:03.128 --> 00:18:06.909
and then the way you can understand the technology.

477
00:18:07.089 --> 00:18:09.550
It doesn't mean that you know how to code.

478
00:18:09.630 --> 00:18:10.570
I don't know how to code.

479
00:18:11.070 --> 00:18:13.891
But the faster you can understand the technology.

480
00:18:14.331 --> 00:18:19.013
I moved from SaaS to CyberSec and then to API management.

481
00:18:20.921 --> 00:18:21.982
And I don't know how to code,

482
00:18:21.982 --> 00:18:23.183
I don't know how to create a product,

483
00:18:23.243 --> 00:18:30.348
but you need to be versatile and really be ready to understand the product,

484
00:18:30.629 --> 00:18:31.850
the messaging of your product,

485
00:18:31.850 --> 00:18:32.930
the impact of your product.

486
00:18:33.251 --> 00:18:35.092
You do not need to be that tech.

487
00:18:36.473 --> 00:18:44.059
And usually versus a tech profile that I've seen in companies who are more into the product,

488
00:18:44.539 --> 00:18:46.741
and sometimes they have this fear that

489
00:18:47.517 --> 00:19:05.109
don't launch the project it's not ready it's not ready it's not ready while a profile like mine would be more like let's go let's do it let's work with the client let's it's a different approach uh and i think i would i will i will ask that question to the next leader i will i will talk to because it's a very good question so

490
00:19:06.450 --> 00:19:16.557
we come back to the to the point to take risk yeah and uh not to stay on the at your place but to to have no fear to to move a bit further than the others yeah

491
00:19:17.417 --> 00:19:18.338
To take initiative,

492
00:19:18.598 --> 00:19:22.980
be proactive in your approach in order to make the things move forward.

493
00:19:23.220 --> 00:19:24.281
Yeah,

494
00:19:24.381 --> 00:19:25.742
that's what drives me.

495
00:19:26.862 --> 00:19:27.022
Even,

496
00:19:27.903 --> 00:19:28.243
in fact,

497
00:19:28.323 --> 00:19:29.624
living abroad is already a risk,

498
00:19:29.784 --> 00:19:30.044
you know,

499
00:19:30.164 --> 00:19:30.764
living abroad.

500
00:19:30.804 --> 00:19:34.486
So it really helps you to be open,

501
00:19:35.687 --> 00:19:37.208
to take risks.

502
00:19:37.228 --> 00:19:38.449
And in fact,

503
00:19:39.669 --> 00:19:41.490
I looked at the psychological aspect of it.

504
00:19:41.730 --> 00:19:43.351
It's not necessarily also taking risks,

505
00:19:43.391 --> 00:19:46.313
it's also expanding your knowledge zone.

506
00:19:46.721 --> 00:19:48.182
We always talk about the comfort zone.

507
00:19:48.683 --> 00:19:48.803
Yeah,

508
00:19:48.803 --> 00:19:49.303
but in fact,

509
00:19:49.684 --> 00:19:51.886
what are you doing when you move from industries to industries?

510
00:19:51.906 --> 00:19:53.647
You expand your knowledge zone.

511
00:19:54.128 --> 00:20:05.358
And then you are not very afraid versus maybe an employee who worked 20 years in the same field with the same clients versus me who worked in tech for some years with different type of clients,

512
00:20:05.518 --> 00:20:05.779
big,

513
00:20:06.700 --> 00:20:06.1000
small.

514
00:20:07.820 --> 00:20:08.461
institutions,

515
00:20:09.001 --> 00:20:09.942
public sector,

516
00:20:10.182 --> 00:20:10.762
private sector,

517
00:20:10.822 --> 00:20:13.704
listed company or non-listed company in pharma,

518
00:20:13.844 --> 00:20:14.304
banking,

519
00:20:14.585 --> 00:20:15.085
football club,

520
00:20:15.085 --> 00:20:15.525
you name it.

521
00:20:16.006 --> 00:20:23.631
It gives you this open-mindedness that makes you believe that everything is the most possible.

522
00:20:24.411 --> 00:20:24.531
Yeah,

523
00:20:24.551 --> 00:20:25.172
that's true.

524
00:20:25.172 --> 00:20:25.592
That's true.

525
00:20:25.672 --> 00:20:29.335
And when you mentioned to enlarge your scope and your skills,

526
00:20:30.455 --> 00:20:31.216
today we see,

527
00:20:32.116 --> 00:20:32.417
of course,

528
00:20:32.437 --> 00:20:33.798
we'll come on this topic,

529
00:20:34.098 --> 00:20:37.140
the AI is part of the...

530
00:20:37.436 --> 00:20:38.436
tech companies right now,

531
00:20:38.476 --> 00:20:38.897
thankfully.

532
00:20:41.658 --> 00:20:45.699
Were you surprised in your experience about the way

533
00:20:46.100 --> 00:20:49.741
AI is used where you worked or where you are currently working?

534
00:20:51.122 --> 00:20:51.242
So

535
00:20:52.982 --> 00:20:56.784
I've witnessed the implementation of AI in companies I worked for,

536
00:20:57.164 --> 00:21:00.305
and the first thing I want to say is that it has been done,

537
00:21:00.345 --> 00:21:00.686
let's say,

538
00:21:04.627 --> 00:21:05.408
in a kind way.

539
00:21:05.988 --> 00:21:06.308
Like

540
00:21:06.548 --> 00:21:08.770
AI is not here to cut jobs.

541
00:21:09.050 --> 00:21:15.514
It's here in order to help you to achieve concrete objectives that you have with your clients.

542
00:21:15.574 --> 00:21:16.595
I will give you an example.

543
00:21:17.636 --> 00:21:20.237
I work on a big implementation project,

544
00:21:21.058 --> 00:21:22.399
on a cybersecurity project,

545
00:21:22.479 --> 00:21:24.440
and also the client was moving to cloud.

546
00:21:24.881 --> 00:21:25.341
So in fact,

547
00:21:25.341 --> 00:21:27.042
a very complex environment.

548
00:21:28.243 --> 00:21:35.728
And the client came to me and asked me about a very specific technical aspect on how we could tackle...

549
00:21:36.048 --> 00:21:40.711
certain kind of technical aspects within the implementation of the product.

550
00:21:40.771 --> 00:21:51.739
And what I want also to mention is that you really need to have a good understanding of what your client wants because you cannot ask ChatGPT just solve what the client wants.

551
00:21:51.859 --> 00:21:52.940
That's not going to work.

552
00:21:53.321 --> 00:21:54.061
It's going to ask you back,

553
00:21:54.321 --> 00:21:55.022
what is the issue?

554
00:21:55.742 --> 00:21:57.944
So you really need to come prepared with ChatGPT.

555
00:21:58.845 --> 00:22:00.165
Sorry for mentioning one solution,

556
00:22:00.205 --> 00:22:03.488
but you really need to come prepared with the right inputs.

557
00:22:03.908 --> 00:22:04.669
what your client wants,

558
00:22:04.729 --> 00:22:05.669
what are the specifics,

559
00:22:05.789 --> 00:22:06.670
what's the environment.

560
00:22:07.110 --> 00:22:10.873
So I could give those inputs to chatGVT,

561
00:22:11.113 --> 00:22:13.615
and it answered me an action plan,

562
00:22:14.035 --> 00:22:15.236
very detailed action plan,

563
00:22:15.376 --> 00:22:15.716
actually.

564
00:22:16.997 --> 00:22:19.979
And I showed the action plan to a technical account manager,

565
00:22:20.159 --> 00:22:21.080
to a system engineer,

566
00:22:21.100 --> 00:22:24.422
to solution engineers from different countries that were staying with me in the office.

567
00:22:24.982 --> 00:22:25.643
And they looked at it,

568
00:22:25.723 --> 00:22:26.523
and after a few minutes,

569
00:22:26.523 --> 00:22:27.024
they were like,

570
00:22:27.404 --> 00:22:28.084
that's going to work.

571
00:22:28.645 --> 00:22:29.385
That's going to work.

572
00:22:30.246 --> 00:22:30.366
So

573
00:22:31.507 --> 00:22:32.387
I really see it that way.

574
00:22:32.547 --> 00:22:33.008
You know,

575
00:22:33.248 --> 00:22:33.568
like a...

576
00:22:33.648 --> 00:22:37.732
tool you need to use in order to help you to achieve more and faster.

577
00:22:38.793 --> 00:22:41.815
But you have to work also with the prerequisites.

578
00:22:42.336 --> 00:22:42.816
It's like,

579
00:22:44.217 --> 00:22:46.119
if you do not know how to cook at all,

580
00:22:48.381 --> 00:22:53.465
no machine will come and cook at your place and replace you.

581
00:22:54.166 --> 00:22:55.267
You need the fundamentals.

582
00:22:55.647 --> 00:22:57.729
The robot can help you to cook faster and better,

583
00:22:58.449 --> 00:23:01.172
but it cannot cook to do all the dishes for you.

584
00:23:01.456 --> 00:23:03.597
That's exactly the same with AI in companies for me.

585
00:23:03.597 --> 00:23:09.260
It's if I didn't come with the right inputs and the exact problem we have with the clients,

586
00:23:09.320 --> 00:23:09.981
that wouldn't work.

587
00:23:10.961 --> 00:23:11.141
Okay,

588
00:23:11.201 --> 00:23:28.370
so it can help you to confirm a way to make a process or to prepare a summary to be double-checked by your own experts to confirm it as a way because maybe they have more additional elements to be taken into consideration.

589
00:23:28.491 --> 00:23:28.891
Exactly,

590
00:23:28.991 --> 00:23:29.911
exactly.

591
00:23:30.011 --> 00:23:31.072
So you need...

592
00:23:31.920 --> 00:23:32.480
That's what,

593
00:23:32.740 --> 00:23:32.881
yeah,

594
00:23:32.941 --> 00:23:33.161
I mean,

595
00:23:33.321 --> 00:23:33.801
you can't just,

596
00:23:34.782 --> 00:23:35.382
this fear of,

597
00:23:35.762 --> 00:23:36.903
it's going to replace people,

598
00:23:37.263 --> 00:23:38.224
maybe manual work,

599
00:23:38.324 --> 00:23:38.584
maybe,

600
00:23:38.724 --> 00:23:39.224
I don't know,

601
00:23:39.284 --> 00:23:42.606
but jobs with high level of,

602
00:23:42.986 --> 00:23:43.386
let's say,

603
00:23:43.747 --> 00:23:44.467
interactions,

604
00:23:44.587 --> 00:23:45.568
that's not going to happen.

605
00:23:45.568 --> 00:23:46.048
It's going to help.

606
00:23:46.348 --> 00:23:46.868
It's going to help.

607
00:23:47.269 --> 00:23:48.229
And the second aspect,

608
00:23:48.829 --> 00:23:54.653
a different product has been implemented when I was also working in a different company.

609
00:23:55.133 --> 00:24:00.216
It was helping us to gather the notes we were taking from clients'

610
00:24:00.276 --> 00:24:00.656
meetings.

611
00:24:01.248 --> 00:24:07.631
And it was identifying what were the key points and what would maybe miss from the conversation,

612
00:24:08.471 --> 00:24:09.952
what subject we could tackle more,

613
00:24:10.352 --> 00:24:14.333
what risk it was also discovering from the conversation we were having.

614
00:24:14.974 --> 00:24:15.394
But again,

615
00:24:16.314 --> 00:24:20.716
it was helping us to see the broader view of the client relationship.

616
00:24:21.436 --> 00:24:26.018
But the inputs were coming from my interactions with the client.

617
00:24:26.038 --> 00:24:29.660
So you really need to be good at that if you do not understand what your client wants,

618
00:24:29.980 --> 00:24:30.580
what he's doing.

619
00:24:31.280 --> 00:24:32.221
AI will help you as well.

620
00:24:33.121 --> 00:24:33.361
Okay.

621
00:24:33.581 --> 00:24:33.701
Yeah.

622
00:24:33.882 --> 00:24:37.103
So it can also help you to be more efficient in your decisions,

623
00:24:37.744 --> 00:24:40.945
more efficient and faster in the way you are working.

624
00:24:41.065 --> 00:24:41.586
Yeah.

625
00:24:41.586 --> 00:24:50.811
And maybe to point out some key elements which in a discussion you may be missed because we are focused on other challenges.

626
00:24:50.931 --> 00:24:51.051
Yeah.

627
00:24:51.431 --> 00:24:51.591
Yeah.

628
00:24:51.851 --> 00:24:52.192
Completely.

629
00:24:52.852 --> 00:24:53.152
Completely.

630
00:24:53.392 --> 00:24:53.712
Completely.

631
00:24:54.433 --> 00:25:00.156
So now you entered in a new era in which you have to learn more.

632
00:25:00.652 --> 00:25:00.812
Yeah,

633
00:25:01.293 --> 00:25:03.135
which is a fascinating,

634
00:25:04.176 --> 00:25:07.100
will impact the coming years.

635
00:25:07.780 --> 00:25:08.680
How do you feel about it?

636
00:25:10.981 --> 00:25:12.861
I'm curious by nature,

637
00:25:14.122 --> 00:25:15.402
but I see several things.

638
00:25:16.142 --> 00:25:18.783
The first thing is that when I entered in tech,

639
00:25:20.384 --> 00:25:22.664
I really realized that the competition is really big.

640
00:25:23.124 --> 00:25:23.425
I mean,

641
00:25:23.585 --> 00:25:24.665
if you go to Bangalore,

642
00:25:24.865 --> 00:25:25.805
if you go to Beijing,

643
00:25:25.945 --> 00:25:26.365
London,

644
00:25:27.226 --> 00:25:29.526
Seattle or

645
00:25:29.906 --> 00:25:30.527
Silicon Valley,

646
00:25:31.827 --> 00:25:35.008
things are moving so fast that learning and adapting...

647
00:25:35.228 --> 00:25:36.449
is not even a prerequisite.

648
00:25:36.809 --> 00:25:38.549
This is what you have to do if you want to survive.

649
00:25:38.670 --> 00:25:41.751
And I'm not talking even as a company.

650
00:25:43.071 --> 00:25:44.132
It's also as an individual.

651
00:25:44.132 --> 00:25:45.632
If you really want to strive in tech,

652
00:25:46.313 --> 00:25:47.133
and every domain,

653
00:25:47.193 --> 00:25:47.553
I think,

654
00:25:48.974 --> 00:25:50.094
competition is so strong.

655
00:25:50.635 --> 00:25:52.315
So my call would be,

656
00:25:53.396 --> 00:25:58.198
don't stay just and follow the process and stay into your comfort zone.

657
00:25:58.538 --> 00:25:58.758
Learn,

658
00:25:58.858 --> 00:25:59.639
look around you.

659
00:26:00.639 --> 00:26:01.1000
If you stay too long in a company,

660
00:26:02.100 --> 00:26:02.940
apply to jobs.

661
00:26:04.024 --> 00:26:05.385
If you like Italian or Spanish,

662
00:26:05.465 --> 00:26:06.226
learn a language.

663
00:26:06.846 --> 00:26:08.227
You have so many AI tools now.

664
00:26:08.227 --> 00:26:09.007
You have applications.

665
00:26:09.168 --> 00:26:09.968
Everything is there.

666
00:26:09.968 --> 00:26:14.151
You don't need to spend one euro to learn everything on YouTube videos.

667
00:26:14.431 --> 00:26:16.132
We are doing this podcast sharing our knowledge.

668
00:26:16.132 --> 00:26:16.612
It's for free.

669
00:26:17.012 --> 00:26:18.513
It's all for free for the users.

670
00:26:19.194 --> 00:26:19.654
Use that.

671
00:26:20.955 --> 00:26:21.655
Go outside.

672
00:26:21.695 --> 00:26:22.716
Listen to podcasts.

673
00:26:23.977 --> 00:26:25.778
It's everything here because if you don't do it,

674
00:26:27.599 --> 00:26:28.379
others are doing it.

675
00:26:29.944 --> 00:26:32.126
Countries like China or India,

676
00:26:32.146 --> 00:26:32.366
you know,

677
00:26:33.767 --> 00:26:39.330
they will produce millions of people available on the market in the coming years with very good English.

678
00:26:40.231 --> 00:26:46.956
I was watching a video on YouTube about how Spanish language is expanding in China.

679
00:26:47.396 --> 00:26:47.836
And these guys,

680
00:26:47.856 --> 00:26:51.218
they speak better Spanish than me right now in some schools in China.

681
00:26:52.199 --> 00:26:55.161
And so who's going to take the leadership on

682
00:26:55.601 --> 00:26:57.783
Spanish speaking project in Europe?

683
00:26:58.083 --> 00:26:59.344
So you really need to think that way.

684
00:26:59.860 --> 00:27:09.426
If you do not learn and get this drive to go further and expand your knowledge,

685
00:27:10.006 --> 00:27:11.127
you're going to have a hard time.

686
00:27:12.067 --> 00:27:13.968
That's true.

687
00:27:14.429 --> 00:27:14.829
Thanks a lot,

688
00:27:14.869 --> 00:27:15.049
Pierre,

689
00:27:15.049 --> 00:27:20.793
for this very helpful and great insight,

690
00:27:20.973 --> 00:27:22.053
for your positivity.

691
00:27:22.293 --> 00:27:22.814
You're welcome.

692
00:27:22.894 --> 00:27:25.395
And for sharing so much information with us.

693
00:27:27.516 --> 00:27:29.578
We are very glad to have you in our podcast,

694
00:27:29.638 --> 00:27:30.318
to have you on board,

695
00:27:30.599 --> 00:27:33.221
and we wish you the best for the next steps.

696
00:27:33.861 --> 00:27:34.682
Same for LaFrenchTech.

697
00:27:35.142 --> 00:27:36.043
Thank you for everything you do.

698
00:27:36.263 --> 00:27:36.884
You are great guys.

699
00:27:37.344 --> 00:27:37.604
Thank you,

700
00:27:37.624 --> 00:27:37.804
Pierre.

701
00:27:37.944 --> 00:27:38.245
Thank you.

702
00:27:38.945 --> 00:27:40.106
It is the end of this podcast.

703
00:27:40.507 --> 00:27:41.327
I hope you enjoyed it.

704
00:27:41.728 --> 00:27:44.510
A big thank you to Pierre for being with us today,

705
00:27:44.950 --> 00:27:49.254
and also a big thank you to Hotspot for giving us the space,

706
00:27:49.674 --> 00:27:52.536
this great location in the middle of Bucharest to record this podcast.

707
00:27:52.736 --> 00:27:56.860
Don't forget to subscribe to our social media pages to follow the next news coming up.

708
00:27:57.240 --> 00:27:58.002
The new podcast,

709
00:27:58.383 --> 00:27:59.725
many great things are coming up.

710
00:28:00.487 --> 00:28:02.832
We're looking to see you very soon in our events also.

